FAQ – GoAesthetic
Here we answer the most common questions customers ask us before a visit.
Question not found? No problem! Simply contact us directly by e-mail(office@goaesthetic.at) or by phone at +43 6811 072 62 12.
Appointment questions
Are appointments also possible without advance notice?
Yes, an appointment is also possible without prior arrangement. However, since we take enough time for our customers, you may have to wait longer without an appointment.
Do you offer appointments outside of regular business hours?
Yes, to do this, simply send an e-mail to office@goaesthetic.at or call +436811 072 62 12 and make a personal appointment.
Are you also open on Saturday?
Yes, by appointment. Please write us your desired date via our contact form or via e-mail to office@goaesthetic.at. After that, we will get back to you as soon as possible.
Do you offer home visits as well?
For certain treatments, home visits in Vienna are also possible for an additional fee. Please inquire by phone, e-mail or contact form. Home visits outside Vienna are only possible in the western and southern suburbs of Vienna. If you are unsure, just send us a message!
Is there any waiting time on site after making an appointment?
No, not under normal circumstances.
What happens if I don’t show up for my appointment?
Please be sure to cancel appointments 24 hours in advance if you can’t make it. Otherwise we have to charge an expense allowance of 90,00 €. Remember: We plan enough time for everyone, and if you don’t show up despite an appointment, you’re taking away someone else’s appointment even though you can’t.
How can I cancel appointments?
You can cancel appointments by phone, by contact form on our homepage or by e-mail 24 hours in advance.
Payment questions
What can I pay with on site?
We accept all major credit cards, Applepay, Googlepay, Unionpay, Maestro as well as cash.
Is it possible to pay by bank transfer after the treatment?
In principle, no. However, we accept cash and all major debit and credit cards.
Is there a possibility of payment in installments?
Yes, but currently this is not yet possible for all treatments. If you are interested in paying in installments, please contact us at office@goaesthetic.at or via our contact form.
Do I have to pay anything if I miss an appointment or don’t show up?
Yes. If you do not cancel your appointment in time 24 hours before your treatment, we have to charge an expense allowance of 75,00 €. Because please keep in mind: We take enough time for everyone and if you cancel in time, we can squeeze in another appointment that way.
Will my invoice be printed on the spot?
No, for the sake of the environment, we do not use paper. Because let’s face it: most of the time they just end up in the trash anyway. Invoices, findings and explanations will be sent to you by e-mail in compliance with DSGVO.
General questions
How can you be reached publicly?
It’s best to either take the subway to the U3 Neubaugasse station (5 walk) or the U4 to Kettenbrückengasse station – from there it’s one lane shorter. Alternatively, the 13A from the main station or the 14A from Reumannplatz stops directly at the Haus des Meeres. The bus station is about 300m away from us.
Are there parking facilities nearby?
Yep. A few parking spaces are available on foot in the short-stay parking zone. Attention: The short term parking zone is from Mo-Fr from 9-22 o’clock. An underground car park is just under 350m walk away(https://www.bestinparking.com/de/at/garage/garage-mahue77).
Is there bicycle parking nearby?
Yes. The nearest larger bicycle stand is located at Magdalenenstraße No. 2 about 150m from the Institute.
Are accompanying persons allowed?
Yes. But please keep in mind: In times of COVID do not bring the whole family to the appointment or consultation. However, for some treatments, the accompanying person cannot be present and must take a seat in the waiting area during the treatment.
Are there any toilets available?
Yes, there is a toilet. There is also plenty of room to put on makeup and freshen up.
Is the access barrier-free?
Yes. The entrance is barrier-free, but we must point out that the use of the toilets is not barrier-free due to the old building.
Do you have free wifi?
No, there is no freely accessible WLAN at our company.
Do you have a Facebook and Instagram channel?
Yes. There you will find regularly selected discount promotions and before and after pictures of treatments. Just subscribe to our channel so you don’t miss anything. You can find the link here:
https://www.goaesthetic.at/#footer
